Overview

The full restaurant flow from customer-seated to table-cleared — covers POS, KOT (Kitchen Order Ticket) printing, KDS routing, and bill close. The day-to-day operating manual for a ninoPOS restaurant.

Step-by-Step Guide

Seat Customer

POS → Tables. Tap an Available table → enter party size. Table flips to Seated.

Take Order

On the seated table → Order. Pick items from the menu grid. Modifiers (extras / dietary) prompt as needed.

Send to Kitchen

F9 or Send. KOTs print at the right station(s) — drinks to bar, food to kitchen. KDS screens light up the new order.

Kitchen Marks Ready

When a station finishes its part, station-staff taps Bumped on the KDS. When ALL stations bump, the order shows Ready to Serve.

Serve + Bill

Server brings food, taps Bill on the table when the customer asks. Bill prints + (optionally) emails / WhatsApps a copy.

Pay + Clear

Take payment via cash / card / M-Pesa. After payment, Clear Table flips it back to Available; turnover-time logged.

Tips & Best Practices

Tip: For takeaway: skip the Tables step, use Quick Sale mode → ring up → pay → KOT auto-sends with TAKEAWAY label.

Tip: For split bills: from the table's order → Split → by item / by guest / evenly. Each split prints + pays separately.

Complete Sales Process Invoice to Payment Inventory Management

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Restaurant Order Flow (End-to-End)