A takeaway POS that turns WhatsApp into a pipeline
Online & WhatsApp orders → kitchen → rider — one screen.
NinoPOS gives takeaway shops a branded ordering page, structured WhatsApp ordering, M-Pesa checkout, and a kitchen display + rider dispatch board so nothing falls through the cracks during the rush.
Running a takeaway shop today
- Orders coming in on three WhatsApp numbers and one phone line
- Riders dispatched manually with paper notes
- Customers don’t know if their order is being made or on the way
- No way to know how many orders any one rider actually delivered
Running a takeaway shop on NinoPOS
- Single inbox: online, WhatsApp, in-person, all into one queue
- Riders dispatched with one tap; customer gets an SMS / WhatsApp update
- Kitchen display shows live order timers and statuses
- Per-rider, per-channel reports — see what’s actually working
Everything your takeaway shop actually needs
Purpose-built tools — not a generic POS with the wrong defaults.
Branded online ordering & QR
Your menu, your brand, your URL. Customers order and pay online without commission to a third party.
- Branded order page
- QR / link menu
- Pre-order pickup
- No commission
Kitchen Display + rider dispatch
Orders land on the kitchen screen. When food is ready, dispatch board moves it to a rider with one tap.
- KDS with timers
- Rider dispatch board
- Order status updates
- SMS / WhatsApp customer pings
Delivery zones & rider tracking
Define delivery zones with charges. Track which rider has which order, when it left, when it arrived.
- Zone-based fees
- Rider assignment
- Delivery timeline
- Per-rider reports
M-Pesa & cash-on-delivery
Customer pays online via M-Pesa, on collection, or cash on delivery. Reconciled the same way.
- M-Pesa Daraja
- Cash on delivery
- Mixed tender
- Auto-reconciliation
Promo codes & combos
Run "30% off Tuesday", combos, and free-delivery thresholds. No spreadsheets, no manual overrides.
- Time-based promos
- Combo / meal deal
- Free delivery thresholds
- Coupon codes
Channel & rider reports
Sales by channel (WhatsApp, online, walk-in), top items, average prep & delivery time, per-rider takings.
- Sales by channel
- Avg. prep + delivery time
- Per-rider revenue
- Daily Z-reports
How a takeaway shop runs on NinoPOS
From the first order of the day to the closing report — one workflow, one screen.
1. Order arrives
Online, WhatsApp, or walk-in — all land in one queue.
2. Pay
M-Pesa, card, on-collection, or cash on delivery.
3. KDS picks up
Order appears in the kitchen with a timer.
4. Dispatch
Once ready, assign a rider with one tap; customer gets an update.
5. Delivered
Rider marks delivered; tip / COD reconciled.
6. Reports
Channel, rider, top items, avg. delivery time — daily.
Local payments, currencies, and connectivity — sorted out of the box
Every takeaway shop on NinoPOS gets M-Pesa Daraja, multi-currency, full offline mode, and WhatsApp customer messaging without a single plugin or add-on.
- M-Pesa Daraja STK push for instant payments
- TZS, KES, UGX, RWF, USD — multi-currency invoicing
- Offline mode for areas with unstable internet
- WhatsApp for receipts, reminders, and orders
- Local tax (VAT) reporting baked in
Frequently asked questions
Specific to takeaway operations.
Do I pay commission per online order?
No. Your branded ordering page is included in NinoPOS. You pay your subscription, not a per-order fee.
Can customers pay cash on delivery?
Yes — cash on delivery is supported alongside M-Pesa and card. The rider reconciles cash on return.
Can I track which rider delivered which order?
Yes. The dispatch board logs assignment, departure, and delivery — with per-rider reports for accountability and tipping.
New takeaway shop features & playbooks — straight to your inbox
Drop your email and we'll keep you posted on product updates, East-Africa POS tips, and notes from takeaway operators already running on NinoPOS. No spam, unsubscribe in one click.
Already on the list? Re-subscribing is fine — we'll just refresh your preferences.
Also explore NinoPOS for
Related verticals that share the same DNA.
Fast Food
Combos, KDS, M-Pesa, queue display — under 8 seconds per order.
Food Truck
Tablet, M-Pesa, full offline mode — sell everywhere.
Restaurant
Tables, KOTs, splits & M-Pesa — one screen.
Café
Drinks, modifiers, loyalty, M-Pesa — under 10 seconds per ticket.
Bakery & Snack Bar
Scale pricing, batch & expiry, custom-cake deposits — sorted.
Dive deeper into the platform
Modules every takeaway shop uses heavily.
Ready to run your takeaway shop on NinoPOS?
Free to start, no credit card required. Be selling within an hour.