Know your customers. Reward them. Get them back.
Profiles, purchase history, and credit — without a second system.
Most POS systems treat customers as a name on a receipt. ninoPOS treats every customer as a relationship — purchase history, preferences, credit terms, last contact — all live and visible to your cashiers and your sales team.
Today, without Clients & CRM
- Top customers walk in and the cashier doesn't recognise them
- Customer phone numbers live in three different systems
- Repeat customers go unrecognised and untracked
- B2B customer credit is tracked in a notebook
- You can't segment to send a promo only to lapsed customers
With ninoPOS Clients & CRM
- Phone-based lookup at the till — every cashier sees who's in front of them
- One customer record across POS, online, and invoices
- Purchase history visible at the till — no cards
- Credit limits enforced at POS and storefront with manager override
- Segments for marketing: lapsed, top 10%, by store, by spend
Everything in Clients & CRM
No add-ons, no upsells — included on every plan.
Complete customer profiles
Name, phone, email, address, tax ID, preferred language, notes — and a full purchase history one click away.
- All contact fields
- Multi-address support
- Tax IDs (TIN, VRN, etc.)
- Notes & tags
Purchase history & profiles
Every sale, return, and invoice attaches to the customer record — pulled up by phone number at any till. No cards, no apps.
- Full purchase history
- Phone-based lookup
- Notes & preferences
- Visible across stores
Credit limits & terms
Set a credit ceiling per customer. Net-7, Net-30, custom. Enforce at POS with manager override (audited).
- Credit limit per customer
- Net-7 / Net-30 / custom terms
- Manager-override audit
- Block at storefront if over limit
Customer segments
Build dynamic segments — by spend, by store, by recency. Send a WhatsApp blast to "lapsed VIP" without exporting CSVs.
- Dynamic segments
- Recency / frequency / monetary
- WhatsApp + email blasts
- Per-segment exports
Bulk import
Bring your existing customer list in a CSV. Field mapping, deduplication, and merge support.
- CSV import with mapping
- Dedupe by phone / email
- Merge duplicates
- Bulk update
Privacy & consent
GDPR-friendly consent tracking, data export per customer, and right-to-deletion respected on request.
- Consent tracking per channel
- Per-customer data export
- Deletion request flow
- Audit log for compliance
How Clients & CRM works in practice
Step by step — from the customer touch to the final ledger entry.
1. Capture at till
New customer? Cashier types name + phone in 5 seconds. Done — they're in.
2. Build history
Every sale, return, invoice, and online order attaches automatically.
3. Recognise
Pull up the customer by phone at checkout to see their profile and purchase history at any till.
4. Extend credit
For B2B, set a credit limit and terms. POS enforces; storefront enforces.
5. Segment
Build a segment ("spent > 500k in last 90 days, hasn't visited in 30 days"); send a WhatsApp.
6. Track ROI
Marketing campaign reports show revenue from each segment / blast.
Local payments, currencies, and connectivity — sorted out of the box
Clients & CRM ships with M-Pesa, multi-currency, offline-resilient checkout, and WhatsApp customer messaging baked in — no plugin, no add-on.
- Record M-Pesa & mobile-money payments
- TZS, KES, UGX, RWF, USD — multi-currency invoicing
- Offline mode for areas with unstable internet
- WhatsApp for receipts, reminders, and orders
- Local tax (VAT) reporting baked in
Frequently asked questions
Specific to Clients & CRM.
Do customers need to install an app to be recognised?
No. Customers are tied to their phone number. The cashier types it in and their profile and history are live.
Can I have B2B and B2C customers in the same database?
Yes. Customer types distinguish them; pricing, credit, and tax behaviour differ accordingly.
How does credit limit interact with the storefront?
Logged-in B2B customers see their limit; checkout blocks if the order would exceed it. Manager override is logged.
Can I export a customer's data on request?
Yes. One-click GDPR data export per customer, including all transactions, communications, and consent records.
Is there a CRM-style activity timeline?
Yes. Every interaction (sale, call note, message, complaint) appears on the customer timeline in chronological order.
Can I track sales rep ownership of a customer?
Yes — each customer can be assigned a sales rep; commission reports follow accordingly.
Pairs well with
Modules that work hand-in-hand with Clients & CRM.
Ready to put Clients & CRM to work?
Free to start, no credit card required. Live within an hour.