←

Payment Reminders

Overview

Automate follow-ups on overdue invoices. NinoPOS sends emails (and optionally WhatsApp) on a schedule you define — gentle nudge, firmer reminder, final notice.

Step-by-Step Guide

1

Open Reminder Settings

Settings → Invoicing → Payment Reminders.

2

Define Schedule

Set when reminders fire: e.g. 1 day overdue (gentle), 7 days (firmer), 14 days (final). Add as many tiers as you like.

3

Customize Messages

Each tier has its own template. Edit subject + body. Use placeholders like {client_name}, {invoice_number}, {amount_due}, {days_overdue}.

4

Pick Channels

Email is default. Enable WhatsApp if your tenant has WhatsApp integration (Settings → Integrations).

5

Activate

Toggle the schedule On. The system checks overdue invoices nightly and sends matching reminders. No more manual chasing.

6

Per-Invoice Override

Inside an invoice, you can disable reminders for that one customer (e.g. you have an agreed extension). The schedule then skips it.

Tips & Best Practices

Tip: Reminders auto-stop the moment payment is recorded — no risk of dunning a client who just paid.
Tip: Track which reminders actually drive payment under Reports → Collection Performance.