Receive and manage orders from your storefront, WhatsApp catalog, or any integrated channel. Online orders land in the same Orders inbox as POS sales so fulfillment is one queue, not three.
Sidebar → Orders → Inbox. New orders appear with a NEW badge + sound notification (configurable).
One-click Confirm sends a confirmation to the customer + reserves the stock. Reject (with reason) returns the stock and notifies the customer.
Open the order → pick items → mark Ready for Pickup or Out for Delivery. The customer gets an SMS/WhatsApp update at each stage.
If the order was COD, capture payment via POS at handover. For pre-paid orders (M-Pesa STK Push), payment is already settled.
Mark Delivered. The order moves to history and triggers a satisfaction survey email 24h later (optional, configurable).