Hotel Bookings (Folios)

Overview

Take walk-in or advance bookings. Each booking has a folio that accumulates room charges + restaurant + minibar + extras, settled at checkout in one payment.

Step-by-Step Guide

1

New Booking

Hotel → Bookings → New. Guest (search/create), check-in date, check-out date, room type. System suggests available rooms.

2

Confirm + Issue Folio

On confirm, a folio is opened. Room charges accrue per night automatically.

3

Add Charges

During stay: restaurant bill, minibar, laundry, spa — staff posts to the folio with one click. Auto-reflects on the guest's in-room dashboard if QR menu is enabled.

4

Check-in / Check-out

On arrival: Check In. On departure: Check Out. Final folio prints/emails, payment captured (cash/card/M-Pesa).

5

No-Show / Cancel

For no-shows: mark No-Show, optional charge per policy. Cancellations follow your cancellation policy (configurable per rate plan).

Tips & Best Practices

Tip: For long stays (7+ nights), schedule a "Mid-Stay Charge" so the guest doesn't face a huge bill at checkout — improves payment success rate.